Terms and Conditions
MASTER SUBSCRIPTION AGREEMENT
This Master Subscription Agreement (this “Agreement”) governs the acquisition and use of subscription services (“Subscription Services”) provided by Utility Ranger LLC, a Florida limited liability company (“Utility Ranger”). By accessing or using the Subscription Services, including services provided through Utility Ranger’s website, you (“Customer”) agree to the terms of this Agreement. If you are accessing or using the Subscription Services on behalf of a corporation or other legal entity, you represent that you have the authority to bind that entity to this Agreement.
This Agreement is effective as of the date you first access or use the Subscription Services or the effective date of any executed Order Form (defined below) that references this Agreement (the “Effective Date”). Utility Ranger and Customer are each a “Party,” and collectively, the “Parties.”
1. DEFINITIONS
1.1 Affiliate: Any entity that controls, is controlled by, or is under common control with a Party.
1.2 Customer Data: Any data submitted, uploaded, processed, or provided by the Customer or its Users, including property and unit information, in connection with the Subscription Services.
1.3 Go Live Date: The date on which the Customer’s first property and associated unit data are successfully added to the Utility Ranger platform and activated for operational use.
1.4 Properties and Units: The real estate properties and individual units (e.g., apartments, dwellings, or commercial spaces) managed by the Customer and added to the Utility Ranger platform for the purpose of billing and utilizing the Subscription Services.
1.5 Subscription Services: The software-as-a-service (SaaS) offering provided by Utility Ranger, including any associated tools, applications, or services.
1.6 Term: The duration of this Agreement, as specified in Section 4.
1.7 Users: Authorized individuals who access or use the Subscription Services on behalf of Customer.
2. SUBSCRIPTION SERVICES
2.1 Provision of Services: Utility Ranger will provide the Subscription Services as soon as the Customer adds Properties and associated Units to the platform, as governed by this Agreement.
2.2 Adding Properties and Units: Customers subscribe to Subscription Services by uploading or integrating their Properties and Units into the Utility Ranger platform. Subscription fees are calculated based on the number of Units or Properties added and the applicable billing terms.
2.3 Use Restrictions: Customers may use the Subscription Services only for managing the Properties and Units they have added to the Utility Ranger platform. Customer shall not:
Sublicense, resell, or distribute the Subscription Services;Modify or create derivative works from the Subscription Services;Reverse engineer the Subscription Services; orUse the Subscription Services to compete with Utility Ranger.
2.4 Support Services: Utility Ranger will provide support services in accordance with its support policies as outlined at Utility Ranger Terms .
2.5 Privacy Policy: Use of the Subscription Services is subject to Utility Ranger’s privacy policy, available at Utility Ranger Privacy Policy.
3. PAYMENTS AND SUBSCRIPTION BILLING
3.1 Subscription Charges: Subscription fees are automatically deducted monthly based on the Customer’s active Units on the platform and selected subscription plan.
3.2 Payment Schedule: Payments are deducted on the same calendar day of each month corresponding to the date of initial payment after a 60-day free trial period.
3.3 No Invoicing: Utility Ranger does not issue invoices. Subscription fees are automatically processed based on the number of active Units in the platform at the time of payment.
3.4 Changes to Active Units: Subscription fees adjust automatically based on changes to active Units, effective in the next billing cycle.
3.5 Failed Payments: If a payment fails, Utility Ranger will notify the Customer via email. The Customer must resolve the payment issue within 10 calendar days to avoid suspension. A $25 reactivation fee may apply.
3.6 Cancellation Policy: Customers may cancel at any time through the Utility Ranger platform. Partial monthly fees are non-refundable, and cancellation takes effect at the end of the current billing cycle.
4. TERM AND TERMINATION
4.1 Term: This Agreement remains in effect on a month-to-month basis as long as there are active Units on the platform. Customers incur charges based on their selected plan type multiplied by the number of active Units, regardless of whether tenants receive a bill. Charges begin 60 days from the Customer’s signup date when the account is activated and a payment method is added for the subscription.
4.2 Termination for Cause: Either Party may terminate this Agreement for material breach if the other Party fails to cure such breach within 30 days of notice.
4.3 Effect of Termination: Upon termination, Customer must cease using the Subscription Services and delete any associated materials. Termination does not relieve Customer of outstanding payment obligations.
5. BILLING RESPONSIBILITY AND PAYMENT PROCESSING
5.1 Billing Responsibility: Customers are solely responsible for uploading accurate billing data, ensuring compliance with all laws, and managing tenant utility allocations. Utility Ranger does not issue or collect bills and assumes no liability for any billing practices.
5.2 Tenant Notification & Lease Disclosures: Customers must ensure tenants receive proper disclosures in their leases or addendums regarding:
Utility billing methods (e.g., RUBS). Fees or administrative costs. Dispute resolution processes.Compliance with local utility billing laws.
5.3 Payment Processing: All payments processed via the Utility Ranger platform are handled through Payload. Utility Ranger does not directly process any payments. Customers must adhere to Payload’s Processing Agreement .
6. TENANT DISPUTES & CHARGEBACKS
6.1 Dispute Resolution: Any tenant disputes or chargebacks are subject to Payload’s terms and must be resolved through their designated process. Utility Ranger does not mediate or handle tenant disputes.
6.2 Chargebacks & Refunds: Refunds are available through the Utility Ranger platform, but all chargebacks are processed per Payload’s rules. Customers should review Payload’s Terms for details. https://payload.com/processing-agreement
7. LIMITATION OF LIABILITY
7.1 Disclaimer of Warranties: Subscription Services are provided “as is” without any express, implied, or statutory warranties.
7.2 Liability Cap: Utility Ranger’s total liability will not exceed fees paid by Customer in the 12 months preceding the claim. Utility Ranger is not liable for indirect, incidental, or consequential damages.
8. GENERAL PROVISIONS
8.1 Governing Law: This Agreement is governed by the laws of Florida. Disputes shall be resolved in Broward County, Florida courts.
8.2 Assignment: Customer may not assign this Agreement without Utility Ranger’s prior written consent.
8.3 Amendments: This Agreement may only be amended in writing signed by both Parties.
8.4 Entire Agreement: This Agreement and any related Order Forms constitute the entire agreement between the Parties, superseding prior agreements.
9. ACCEPTANCE
By accessing or using the Subscription Services, you agree to the terms of this Agreement. If you do not agree, you must not use the Subscription Services.
For questions, contact Utility Ranger LLC at [email protected].
Last Revised: 02.1.2025
Utility Billing Stressing You Out?
I’m Tiffany Mittal, founder of Utility Ranger, with 15+ years as an owner/operator in multifamily and an executive at utility billing service companies.
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Let’s Bill Boldly and Prosper together!
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Who’s Utility Ranger For?
Multifamily Pros like you, frustrated with the inefficiencies and costs of third-party utility billing.
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Privacy Policy
Effective Date: 20 Oct 2022
Last Updated: 20 Oct 2022
Utility Ranger, LLC (“Utility Ranger”) has created this privacy policy in order to demonstrate our commitment to your privacy. The following discloses our information gathering and dissemination practices relating to Utility Ranger’s websites, mobile applications, the delivery of our services and other interactions with you (collectively, the “Sites”). Please note that this privacy policy only applies to those Sites that post a link to this privacy policy, and when you access any external links from Utility Ranger’s Sites (including any Utility Ranger subsidiary Sites), such external websites may have different privacy policies from the Sites and Utility Ranger is not responsible for the privacy practices of such external websites. We encourage you to read all privacy policies posted on the web sites that you visit. In addition to reading this privacy policy, please review our Terms of Use, which governs your use of the Sites and our services. If you do not agree to our Terms of Use and the collection, use and sharing of your information as detailed in this privacy policy, please do not access or otherwise use the Sites.Our practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. Please contact us at [email protected] with any questions regarding our practices in a particular country or region.
Information We Collect
Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Personal Information
We may ask for personal information which may include one or more of the following:
Name
Social media profiles
Date of birthPhone/mobile number
Home/mailing address
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
Use of Cookies
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. We may use cookies to personalize your interactions with our Sites. You do not have to accept our cookies and you may set your browser to restrict their use and you may delete them after they have been placed on your computer or mobile devices. If you do not accept or delete our cookies, some areas of our Sites may take more time to work, or may not function properly. Under the laws of certain countries, cookies may be served, as long as individuals have provided their consent, having been given clear and comprehensive information, in particular about the purposes for which their personal data will be processed. Effective consent may be provided by using your browser settings, as long as you take positive action. Before using Utility Ranger Sites, you are advised to check your current browser settings to ensure that the settings reflect your consent for Utility Ranger to place cookies on your devices.
Collection and Use of Information
Utility Ranger may also collect additional information from your web browser each time you visit one of our Sites. We may collect information about the pages that you visit and the time spent on each web page or area of the Sites, the promotions or advertisements that you click on, and other actions that you take while using our Sites. This information may include your Internet Protocol (“IP”) address, the type of browser, the time that your browser was used to access our Sites, and the referring web site’s address. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to help us analyze use of the Sites. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/. We may collect personal information from you when you do any of the following on our website:
Use a mobile device or web browser to access our contentContact us via email, social media, or on any similar technologiesWhen you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
to enable you to customize or personalize your experience of our websiteto contact and communicate with youfor analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platformsfor advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to youto enable you to access and use our website, associated applications, and associated social media platformsfor internal record keeping and administrative purposesto comply with our legal obligations and resolve any disputes that we may havefor security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach. You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.We do not sell, lease, or license your personal information to third parties.We may share your personal information with service providers that provide certain services to us, including, without limitation, website hosting services, credit card processing, product promotions, order processing and shipping services, and visitor surveys. We take commercially reasonable steps to ensure these service provider adhere to the security standards we apply to your personal information and we prohibit them from using your information for their own marketing purposes.Utility Ranger may also disclose your personal information as is necessary to: (a) comply with a subpoena or court order; (b) cooperate with law enforcement or other government agencies; (c) establish or exercise our legal rights; (d) protect the property or safety of our company and employees, contractors, vendors, suppliers, and customers; (e) defend against legal claims; (f) help with internal and external investigations; or (g) as otherwise required by law or permitted by law. We may disclose your information to others in connection with the sale, merger, acquisition or financing of a Utility Ranger company, or in connection with any transaction that involves the sale or assignment of some or all of our assets, including during the diligence process.We reserve the right to provide non-personal information, such as aggregated data, to third parties.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
Children’s Privacy
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.Notice to California ResidentsIf you are a California resident, please email us at [email protected] for additional information about your privacy rights.Residents of California may also, under §1798.83, known as the “Shine The Light” law, request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to our affiliates for direct marketing purposes and the number of affiliates with which we shared personal information in the immediately preceding calendar year. As stated above, we do not sell your personal information to third parties. If you are a California resident and would like to make such a request, please submit your request and identify that you are requesting information under “Shine The Light” and send the request in writing to us at [email protected]
International Transfers of Personal Information
The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.
Your Rights and Controlling Your Personal Information
You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Utility Ranger app or through email. We encourage users to periodically review this notice for the latest information on our privacy practices.Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.
Contact Us
For any questions or concerns regarding your privacy, you may contact us at [email protected] or mail us at:
Attn: Utility Ranger
18117 Biscayne Blvd
Suite #2440
Miami, FL 33160
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